School Closure

eLearning Information 

eLearning Days Technical Support

The Information Technology Services Department will be working to provide technical support to all staff, students, and parents, of Anderson School District Five during eLearning Days. Please see the information below for information and answers to common questions.

 

Frequently Asked Questions:

How do I reach eLearning Technical Support?

You can reach the support team by calling: 864-222-4911
*only active on eLearning Days between the hours of 8am - 4pm Monday -Thursday 8am -3pm Friday

 

What kinds of problems will ITS eLearning Support be able to assist me with?

We will do our best to provide support on any issues related to the use of District Five technology to complete eLearning assignments. We will be limited in our ability to provide support on home wireless networks due to the wide range of potential problems that could arise during a weather event.

 

When will this support be available?

Support personnel will be available to take your call between the hours of 8am and 4pm on eLearning days. Due to the expected call volume- if you receive a busy signal, or are unable to reach someone, please be sure to try back at the number listed above.

 

What if I need to pick up my students device?

Chromebooks for students who did not attend school on 3/13, and were unable to pick up on 3/16, will be available at the District Office beginning on Tuesday, March 17th at 8am at the rear of the building.

 

What if I have a hardware issue that cannot be resolved over the phone?

The ITS Department will also operate a Chromebook Repair Depot, at the District Office, to assist with these repairs. You will be directed to visit the depot only after speaking to someone via our phone support line at 864-222-4911.